If your email responses to applicants are not arriving, this is often due to missing permissions for the Ostendis mail server. Many receiving mail servers check whether an external server is authorized to send emails on behalf of your company domain. Without this permission, emails may be blocked.
Solution: Set Up an SPF Record
For emails from Ostendis to arrive reliably, our mail server must be included in the SPF record of your company. An SPF record (Sender Policy Framework) is a special entry in the DNS settings of your company domain. It ensures that the Ostendis mail server is authorized to send emails on your behalf.
Who Must Set Up the SPF Record?
Setting up an SPF record can only be done by the IT department or an external IT service provider who has access to the DNS configuration of your company domain. If you are not part of the IT department, inform your IT team about the necessary steps.
